I just wanted to drop you a line to say how helpful and friendly your staff are, every time we come into your shop we are greeted with smiles and lots of offers of assistance. We popped in just before went on holiday in July and spoke a someone called Lisa (I think) We told her how unsuccessful we had been with the stick insects we had got for our son. She had some newly hatched eggs which she kindly gave us. Which to my boys delight have been growing from strength to strength. She didn’t have to do this but we are extremely happy she did. You only tend to get letters of complaint from customers, that is why I feel it is just as important to write and say how nice it is to have great service and what a wonderful team you have in the Bromley store.