COVID-19 Delivery 2021
Due to COVID-19 and a significant increase in online shopping Royal Mail are currently receiving abnormally high volumes of mail. We highly recommend choosing expedited shipping at checkout for a better chance of receiving your items more quickly.
January 12th 2021 Royal Mail issued a statement outlining 28 areas particularly disrupted due to staff isolation and sickness. To find out if you are in an area with a reduced service click the “Royal Mail Deliveries” drop down in the link below.
See the Royal Mail Service update here: https://personal.help.royalmail.com/app/answers/detail/a_id/12556
Place your order before 2pm on any weekday (excluding bank holidays) and we will dispatch it the same day. We offer free standard shipping on all orders over £20 with a UK delivery address.
Standard – Our Standard Delivery Charge is £2.95 – We dispatch most orders Royal Mail 48. This is not a tracked service and is normally delivered in 3-5 working days.
Expedited – You can chose our Expedited Service for £5.95. We dispatch most orders Royal Mail 24. This is not a tracked service and is normally delivered in 1-2 working days.
Next Day – If you need your order urgently our Next Day Service is fully tracked and will arrive the next working day (please make sure your order is placed before 2pm). The price is calculated by weight and starts at £6.50. You will receive an email with your tracking information as soon as your parcel is dispatched.
Please note if you order using Next day on a Friday it will be delivered on Monday (excluding bank holidays). This service must be signed for and cannot be left in a safe place.
There are a small number of locations, usually in remote areas (Highlands, Islands, Northern Ireland), where we cannot guarantee delivery within our usual timescale and cannot offer next day delivery.
Click and Collect
Chose Click and Collect to pick up from our Portslade warehouse. You will receive a dispatch email when your order is ready. We are open for collections between Monday to Friday from 9am – 5:30pm. Please be aware we are closed on Saturday & Sunday.
Shipping costs the same as within the UK. Please use the Royal Mail allocated postcode specific to the BFPO address. There are weight and size restrictions for BFPO post so we may need to split large orders in to 2 or more parcels.
All international delivery charges are calculated by weight and will vary. We offer a tracked service for France, Germany and Ireland (all other countries tracking is charged as standard). The estimated delivery time is 3-10 working days. Delivery times vary for each country and customs checks can sometimes cause delays. Please allow up to 15 working days for delivery.
Please note that all our products are sold on a delivery duty unpaid (DDU) basis. Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Recipients of deliveries made outside the European Union may have to pay import duty. If this is the case, the delivery may be delayed. Unfortunately we are unable to offer any assistance in this process. Please check with your country’s customs office to determine what these additional costs will be prior to ordering.