Refunds Policy

We have great confidence in the quality of our products, so if you are unhappy with anything you have purchased from us online, we will offer you a refund or exchange within 12 months of your purchase.

There are two ways to return your online order to us.

1) Return the product to any Fun Learning store for an exchange or refund. Click here to find your nearest Fun Learning store.

2) Return the product to us by post within 12 months for an exchange or refund.

Unwanted Products:

Faulty Products:

This returns policy does not affect your statutory rights.

Cancelling an order before dispatch
If you change your mind after placing an order, you can cancel it at any time before it is dispatched. Please call us on 0800 8620272. We will need your name and address details, as well as your order number to process the cancellation.

Faulty Items
The procedures set out here, to cancel an order or return an item, do not affect your right to reject faulty goods. Further information can be found at If you do receive a faulty item, please follow one of the procedures outlined above.

If you have not received your goods within the specified delivery time, please contact us on 0800 8620272.

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