Frequently Asked Questions

I placed my order over a week ago and have not received it. What should I do?

Please allow a little extra time during busy periods. If your order is overdue, please contact us and we will check this for you.

My order has arrived but it is incorrect. What should I do?

Please contact us with your order number and details of the issue, and we will resolve this as quickly as possible.

My goods have arrived damaged. What should I do?

Please contact us with your order number and a brief description of the damage, and we will help arrange a suitable solution.

I live overseas. Can I place an order?

Yes, we ship internationally. If your country is not available at checkout, please contact us for a shipping quote.

I sent an email but have not received a reply. What should I do?

Please check your spam or junk folder first, as replies can occasionally be filtered by your email provider.

If you still cannot find our reply, please contact us again and we will be happy to help.

My Teacher Account or discount code is not working.

We no longer offer new Teacher Accounts. However, if you contact us from your school email address, we may be able to provide a one-off discount code.

What is your refund policy?

Please review our returns policy for detailed information. If your question is not answered there, please contact us.