Frequently Asked Questions

DELIVERY

Q. I placed my order over a week ago and have not received my goods, what should I do?
A. Call us on 0800 8620272, or contact us.

Q. My order has arrived but it is incorrect, what should I do?
A. Call us on 0800 8620272, or contact us.

Q. My goods have arrived, but they are damaged, what should I do?
A. Call us on 0800 8620272, or contact us.

Q. I live overseas and want to place an order online, can I?
A. Yes, we do ship overseas. If your country isn’t available please contact us for a shipping quote. Postage charges will vary depending on the weight and destination.

CONTACT

Q. I sent an email a week ago, but have not received a reply yet. What should I do?
A. If you’ve tried to contact us but haven’t received a reply, your ISP or e-mail program may be blocking e-mails from funlearning.co.uk. Try consulting your e-mail program’s help pages to find out how to change or remove the settings that filter or block e-mails. Do call us on 0800 8620272 if you have any concerns.

ACCOUNTS

Q. I have a Teacher Account / Discount Code but it isn’t working?
A. Please note we are no longer offering  new Teacher Accounts, but please contact us by email or phone and we would be happy to can offer you a one off discount code.

Refunds and Returns

Q. What is your refund policy?
A. If you have any refund queries please review our refund policy. If your question is not answered, please contact us.