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Customer Comments

I would just like to congratulate Fun Learning for their wonderful customer service, I have visited 3 of your stores now, Battersea, Bromley and today Kingston.
And felt that I had to write a comment on your website of the great experience I had, I would like to say a special thank you to the Manager and her staff at Bromley who went well beyond their duty to help me with my purchases, well done and thank you girls, keep up the excellent work. Well done Fun Learning what a great store.

Thank you for your fantastic customer service! I rang yesterday to tell you that the 'giant light up bouncy ball' I'd received from you a few weeks ago didn't light up and was absolutely delighted with your response. The person I spoke to was not only polite and friendly but very apologetic for the problem and straight away offered to send me a replacement. This arrived today and lights up beautifully - so my son's stocking will be complete! Amid all the hectic rush of Christmas shopping you really have made my day. Thank you so very much! Happy Christmas to you all and I'll definitely be shopping with you again (and have already recommended you to friends). Very best wishes,
Louise

WOW, WOW and WOW! Just wanted to say what FANTASTIC service I've received from your online store.... Readers - bear in mind this is mid-December, doubtless the busiest time of year....
I placed my order online Sunday evening, parcel arrived Tuesday - unfortunately there was one item that needed replacing (nobody's fault!). I spoke to a very friendly and helpful lady via your freephone number - received a replacement item....Thursday morning!! - together with a pre-paid packet for returning the original item.  Christmas Post delays???  Not for fun Learning!!

I know my grandchildren will be delighted with all the things I've purchased from you.  I'd have absolutely no hesitation in buying from you again and recommending you to family and friends.

I hope your level of Christmas enjoyment is on a par with your service quality - i.e. PERFECT!

Kind regards,
Angie

This shop Rocks. I like this shop because it has loads of good toys to play with they have good toys for all ages up to 20. I like this shop because it has loads of toys to have fun with. I love this shop its one of my best shops in Kingston. My age is 7 toys are nice to play with in the afternoon. I hope you have a great time looking in the shop !!!!!!!!!!!!!!!!
Rachael

I just wanted to say how helpful the staff were in the Brighton store who demonstrated how to use a particular puzzle so that I could take it to school and play with it in the correct way. Very friendly but not pushy, fab store will def go back!
Hayley

Just wanted to comment on the caliber of your shop staff in Brighton. I went to Fun Learning several times in the run up to Christmas and each time the staff were welcoming and friendly. Toys were being demonstrated in a fun but not 'sales' kind of way. When asked questions, staff were knowledgeable about the products and if the item I wanted wasn't stocked, could make excellent alternative suggestions. Counter staff were also very friendly and helpful.
Their level of happiness and helpfulness was noticeably higher than in almost all other shops I visited, and has definitely encouraged me to shop there in the future. Please could my compliments be passed on to them.

Many thanks,
Anne

Just wanted to let you know how much I have enjoyed shopping for Christmas and Birthday presents in the St Albans store.

Kind regards
Clare

We enjoy visiting your Brighton Store and would like to let you know that we think that the staff in the branch are fantastic. They are knowledgeable, helpful and extremely enthusiastic without being overbearing. They were extremely busy leading up to Christmas but still maintained good humour and friendliness. We have recommended your shop to many people based on the staff.
Cara

Thank you for your help and quick delivery. Happy Christmas.
Cathey

Thanks for a fantastic service, will recommend to friends, family and fellow colleagues at work.

Regards
Susan

I am writing to say Thank you to a member of staff in the Brighton store. I went into the shop on Thursday afternoon, not really knowing what I wanted other than a present for my son's 7th birthday. When I went into the shop 'Emma' greeted me and asked if she could help at all then to let her know. I explained I didn't really know what I wanted and she went through several toys explaining what they did and how to play them. Instead of walking out with 1 toy I walked out with 5! And it wasn't because she was giving the hard sell. She really knew the toys and clearly loves her job. (who wouldn't playing with toys all day!!) She was very patient and made the shopping experience very easy. When I got to the till I realised that I had left my card in another shop. She was more that happy to keep the stuff until my return. When I did I was greeted like a friend.

This isn't the first time I have been into the Brighton store and as far as I have seen the staff are ALWAYS the same. They were great with my children explaining things in a way they could understand.

I just wanted to say THANK YOU. All too often people are ready to complain when it goes wrong and then say nothing when it goes right.

I will definitely be returning.

Thanks Again.
Fiona

Many thanks for the speedy service. My order arrived with next day's post, which was great given that I live in the Scottish Highlands. I've used your service a couple of times recently and it has been extremely good.

Thank you.
Helen

Thanks very much for sending the fantastic marble kits to your Brent X store. I purchased two sets during my visit yesterday evening and was most impressed with not only the quality of product, but also with the very friendly staff.

No doubt we'll be visiting your store again very soon! I am a regular visitor to Brent Cross Shopping Centre but had never come across your store due to its location (outside the entrance to the car park). But I'm glad I've discovered it and you can guarantee we'll be regular customers!

Kind regards,
Tan

I am just writing to commend the staff at your Guildford store. We visited the store on the morning of 14th February, with our 2 children, in search of a birthday present. The moment we walked in your store, the staff were friendly, greeting our children and giving them a sticker each. All three staff on duty were most helpful (the best service I have had in a long, long while). They were immediately on hand to demonstrate/let our children try any product that we showed an interest in, without being in any way pushy. Their knowledge about the products you stock was also superb.

It is so rare that one experiences such good service, that I really wanted to write and let you know. We will definitely be back the next time we need something!

Kind regards,
Julie

Just wanted to say a quick thank you for the absolutely brilliant service I had when I came into your shop at the beginning of the week.
I was shopping for a gift for my six-year-old niece and as I do not have children this can be a very confusing time, as most shops just try to sell you their dearest product without a care as to whether or not it would be suitable.
All the items in your shop had clear age ranges on them, so I knew what would or would not be suitable. But most of all your staff were very very helpful, friendly, professional and actually took an interest in what my niece likes doing and then recommended items to suit her and not just the most expensive.
I don't think I have had such a nice shopping experience in years.
Credit to you and your team.

Many thanks again.
Heather

Please find enclosed a cheque for £xxxx (£xxxx for slides and £xxxx for postage). Can I just say how impressed I am with the service from your employees.
It's a shame that other stores can carry on as though customers are a 'problem'! They can learn a lot from you! Many thanks for all your help.
Mrs. C

I would just like to thank and praise the staff in your store. I came looking for a present for my 7 year old nephew without a clue as to what to buy. Your staff took interest and nothing was too much trouble. They didn't just palm me off with anything or the most expensive. It's a shame in this day and age that other stores don't practise the same customer service as yourselves. A delight of young, caring, professional people you have. I will definitely recommend your shop to my friends! Thank you.
Mrs. Arnold

I am a regular at your Kingston shop and went in recently to do some Christmas shopping. Yet again I was bowled over by your excellent staff - polite, helpful, knowledgeable - and, most of all, clearly happy and enthusiastic about their jobs. You clearly have a model that many retailers could learn from.
Liz

Just to let you know, we have often been served by the young South African man at your Brent Cross store (we were there again today). He is extremely nice, very eager to please and sweet with the kids. He really tries hard and is an asset to your store.

We love the shop anyway but it is a pleasure to be served by someone so helpful and friendly.

Thanks & kind regards
Harriet

I would just like to comment on my recent visit to your Kingston-Upon-Thames branch in the Bentalls Centre.
I teach adults with learning disabilities and was really impressed with the knowledge and helpfulness of one of your female assistants re: suitable mathematical equipment. She knew the stock and its suitability and took pains to look up information and BBC websites for me which she thought would be useful.
Unfortunately I cannot recall her name but I have been served by her in the past and was impressed then - hence my return.
It is so helpful being served by assistants who "know their stock" - so please pass on my thanks to all the assistants at this branch.
Marilyn

I have just returned from your Brighton Store. I would like to praise the young male member of staff that served me. I explained what I was looking for, and why, and he found several things for me and also advised me to apply for the discount card available to schools.
He was so helpful and because of this, and of course the products available, I will certainly be revisiting the store.
Janice

Hi
I just wanted to give some feed back on your Bexleyheath store. I have visited the store on a few occasions now and would like to say how helpful and polite the staff have been,they are great with children and are always happy to explain how a toy or game works.
thanks!
Nicola

Dear Manager,
I came into your Bromley store today and found your staff to be so pleasant and helpful. I thought I would write to say this so that you can pass it on. It is unusual in this day and age to find shopping a pleasant experience, but your staff consistently make it so.
With best regards,
Dene

I live in Eastbourne and I visited your Brighton shop on Saturday 27th November in search of some good quality toys and games for my two boys (age 10 and 12).  As I stood in your fantastic shop, I did not know where to start. Then, a really helpful assistant came over and asked me a few questions about what I was looking for (she must have seen the desperation on my face!) She was great, she chatted through nearly all the games with me and gave me what I felt was an honest opinion.  So I just wanted to say thank you for providing such knowledgeable, helpful and pleasant staff.  I spent just over £100 and will be back for more.  
Many thanks. 
Elaine

Today I made an unexpected visit to your Brighton store. On looking at an item on a shelf an assistant approached me to enquire if I knew anything about the game I was looking at and cheerfully explained how the game was meant to be played. On the basis of my customer experience I returned later in the day and purchased this game plus a different one. All the staff in the Brighton store should be acknowledged for their genuine customer focus and cheerfulness, sadly lacking in numerous stores these days.
For my part I do not praise lightly so well done.
Best regards,
Francis

To whom it may concern,
I would like to let you know how nice and helpful Nikki the assistant manager in your Brent Cross branch has been in choosing 6 different presents for my 5 year old niece that is french.
This was a difficult task and she made very good suggestions that made a very happy little girl.
Kind regards,
Laurent

Hi,
Just to say, please, how thoroughly impressed I am by your exceptionally efficient and helpful, friendly approach to customer service. Your attitude is among the most positive, engaging and obliging I have come across - especially in response to such a small order as mine! Thank you very much..
Charlotte (PR consultant in York)

I would just like to say how welcoming and friendly the staff members were in the Brighton store when i went in there whilst visiting Brighton. They allowed me to play with several games to see how they work without any pressure to buy. I cant praise them enough for their customer service and would be grateful if my feedback could be passed on to them. Thankyou and well done to everyone.
Kind Regards
Paula
(childminder)

I Visited your Guildford store on a day out and wanted to say how impressed I was. The staff were very helpful and extremely knowledgeable about all the products.
Vicky

My Son & I were in your Guildford store today & found all the staff to be polite, friendly & informative.... we liked the lay out of the shop & the choices on offer, great little store! :-)
Rosie

A 'thank you' to the team at the Kingston shop for, yet again, making shopping for gifts a stress-free delight. As usual the staff were helpful, knowledgeable, enthusiastic and entirely un-pushy. While I was looking at one item a member of staff came up to me to explain its limitations (not something I could have worked out for myself). Her advice prevented a possible 'birthday present disappointment' disaster. I left (as usual!) with more items than I had intended to buy, a smaller hole in my wallet than expected, and needing an answer to the question 'Why can't every shop be like this?' Thank you!
Kate

I just wanted to drop you a line to say how helpful and friendly your staff are, every time we come into your shop we are greeted with smiles and lots of offers of assistance. We popped in just before went on holiday in July and spoke a someone called Lisa (I think) We told her how unsuccessful we had been with the stick insects we had got for our son.  She had some newly hatched eggs which she kindly gave us.  Which to my boys delight have been growing from strength to strength.  She didn't have to do this but we are extremely happy she did. You only tend to get letters of complaint from customers, that is why I feel it is just as important to write and say how nice it is to have great service and what a wonderful team you have in the Bromley store.
Kind regards
Sam

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