To whom it may concern,

I would like to let you know how nice and helpful Nikki the assistant manager in your Brent Cross branch has been in choosing 6 different presents for my 5 year old niece that is french.
This was a difficult task and she made very good suggestions that made a very happy little girl.

Kind regards


Today I made an unexpected visit to your Brighton store. On looking at an item on a shelf an assistant approached me to enquire if I knew anything about the game I was looking at and cheerfully explained how the game was meant to be played. On the basis of my customer experience I returned later in the day and purchased this game plus a different one. All the staff in the Brighton store should be acknowledged for their genuine customer focus and cheerfulness, sadly lacking in numerous stores these days.

For my part I do not praise lightly so well done.

Best regards


I live in Eastbourne and I visited your Brighton shop on Saturday 27th November in search of some good quality toys and games for my two boys (age 10 and 12).  As I stood in your fantastic shop, I did not know where to start. Then, a really helpful assistant came over and asked me a few questions about what I was looking for (she must have seen the desperation on my face!) She was great, she chatted through nearly all the games with me and gave me what I felt was an honest opinion.  So I just wanted to say thank you for providing such knowledgeable, helpful and pleasant staff.  I spent just over £100 and will be back for more.

Many thanks.


Dear Manager,

I came into your Bromley store today and found your staff to be so pleasant and helpful. I thought I would write to say this so that you can pass it on. It is unusual in this day and age to find shopping a pleasant experience, but your staff consistently make it so.

With best regards



I just wanted to give some feed back on your Bexleyheath store. I have visited the store on a few occasions now and would like to say how helpful and polite the staff have been,they are great with children and are always happy to explain how a toy or game works.



I have just returned from your Brighton Store. I would like to praise the young male member of staff that served me. I explained what I was looking for, and why, and he found several things for me and also advised me to apply for the discount card available to schools.

He was so helpful and because of this, and of course the products available, I will certainly be revisiting the store.


I would just like to comment on my recent visit to your Kingston-Upon-Thames branch in the Bentalls Centre. I teach adults with learning disabilities and was really impressed with the knowledge and helpfulness of one of your female assistants re: suitable mathematical equipment. She knew the stock and its suitability and took pains to look up information and BBC websites for me which she thought would be useful.

Unfortunately I cannot recall her name but I have been served by her in the past and was impressed then – hence my return. It is so helpful being served by assistants who “know their stock” – so please pass on my thanks to all the assistants at this branch.


Just to let you know, we have often been served by the young South African man at your Brent Cross store (we were there again today). He is extremely nice, very eager to please and sweet with the kids. He really tries hard and is an asset to your store.

We love the shop anyway but it is a pleasure to be served by someone so helpful and friendly.

Thanks & kind regards


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