I am a regular at your Kingston shop and went in recently to do some Christmas shopping. Yet again I was bowled over by your excellent staff – polite, helpful, knowledgeable – and, most of all, clearly happy and enthusiastic about their jobs. You clearly have a model that many retailers could learn from.


I would just like to thank and praise the staff in your store. I came looking for a present for my 7 year old nephew without a clue as to what to buy. Your staff took interest and nothing was too much trouble. They didn’t just palm me off with anything or the most expensive. It’s a shame in this day and age that other stores don’t practise the same customer service as yourselves. A delight of young, caring, professional people you have. I will definitely recommend your shop to my friends! Thank you.

Mrs. Arnold

Please find enclosed a cheque for £xxxx (£xxxx for slides and £xxxx for postage). Can I just say how impressed I am with the service from your employees. It’s a shame that other stores can carry on as though customers are a ‘problem’! They can learn a lot from you! Many thanks for all your help.

Mrs. C

Just wanted to say a quick thank you for the absolutely brilliant service I had when I came into your shop at the beginning of the week.
I was shopping for a gift for my six-year-old niece and as I do not have children this can be a very confusing time, as most shops just try to sell you their dearest product without a care as to whether or not it would be suitable.
All the items in your shop had clear age ranges on them, so I knew what would or would not be suitable. But most of all your staff were very very helpful, friendly, professional and actually took an interest in what my niece likes doing and then recommended items to suit her and not just the most expensive.
I don’t think I have had such a nice shopping experience in years.
Credit to you and your team.

Many thanks again.


I am just writing to commend the staff at your Guildford store. We visited the store on the morning of 14th February, with our 2 children, in search of a birthday present. The moment we walked in your store, the staff were friendly, greeting our children and giving them a sticker each. All three staff on duty were most helpful (the best service I have had in a long, long while). They were immediately on hand to demonstrate/let our children try any product that we showed an interest in, without being in any way pushy. Their knowledge about the products you stock was also superb.

It is so rare that one experiences such good service, that I really wanted to write and let you know. We will definitely be back the next time we need something!

Kind regards


Thanks very much for sending the fantastic marble kits to your Brent X store. I purchased two sets during my visit yesterday evening and was most impressed with not only the quality of product, but also with the very friendly staff.

No doubt we’ll be visiting your store again very soon! I am a regular visitor to Brent Cross Shopping Centre but had never come across your store due to its location (outside the entrance to the car park). But I’m glad I’ve discovered it and you can guarantee we’ll be regular customers!

Kind regards


Many thanks for the speedy service. My order arrived with next day’s post, which was great given that I live in the Scottish Highlands. I’ve used your service a couple of times recently and it has been extremely good.

Thank you.


I am writing to say Thank you to a member of staff in the Brighton store. I went into the shop on Thursday afternoon, not really knowing what I wanted other than a present for my son’s 7th birthday. When I went into the shop ‘Emma’ greeted me and asked if she could help at all then to let her know. I explained I didn’t really know what I wanted and she went through several toys explaining what they did and how to play them. Instead of walking out with 1 toy I walked out with 5! And it wasn’t because she was giving the hard sell. She really knew the toys and clearly loves her job. (who wouldn’t playing with toys all day!!) She was very patient and made the shopping experience very easy. When I got to the till I realised that I had left my card in another shop. She was more that happy to keep the stuff until my return. When I did I was greeted like a friend.

This isn’t the first time I have been into the Brighton store and as far as I have seen the staff are ALWAYS the same. They were great with my children explaining things in a way they could understand.

I just wanted to say THANK YOU. All too often people are ready to complain when it goes wrong and then say nothing when it goes right.

I will definitely be returning.

Thanks Again.


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